36 www.virtual-teams.eu ● Strategic planning: The ability of a leader to be aware of the current state of the company, the human team and the resources available to develop a "route" that allows his/her team to achieve the objectives established for the project. ● Communication skills: Without good communication skills it would be difficult to develop the other skills of a leader. Paying attention, being concise or having good control over non-verbal language are some of the keys to improving our communication skills. ● Empathy: Empathy is the ability to perceive what another person feels, that is, the ability to be able to put oneself in the shoes of other people. A good leader will be able to modulate and adapt his/her speech depending on the person or people with whom s/he is communicating. ● Motivation and Inspiration: A motivated team is not only a team that works to a higher performance but is also happier and helps to attract and retain the best talent. ● Courage: Courage is one of the skills of leaders that differentiates them from a manager. Leaders demonstrate courage when they make difficult decisions, when they take responsibility for their mistakes and those of their teams, or when they have to step out of their comfort zone to perform tasks that are beyond their duty. ● Commitment: Commitment manifests itself in many ways; commitment to the company not to give up in good times or bad, commitment to the team to lead it effectively, commitment to customers to offer greater value in the product and commitment to oneself to always keep improving. ● Problem solving: A leader must also be a decisive person, that is, a person with resources and knowledge to unblock and solve problems. Sometimes, there are certain blocks that only a leader can solve and that is where the ability to solve problems comes in, allowing the team to continue advancing. ● Resilience: Resilience is precisely the ability of people to overcome adverse situations and recover quickly from them. A good leader needs to ensure that adversities do not interfere with his/her team’s performance and progress; in difficult situations s/he has to overcome it quickly and continue working.
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